How to Place an Order
Blank Order Form
Shipping and Handling Charges
Forms of Payment
Video Formats
100% Satisfaction Guarantee
Privacy Policy
How to Contact Us


Thanks to the support of our valued customers, Pentrex has been the leader in railroad videos since 1984. Today, Pentrex is proud to offer a wide variety of quality railroad DVDs and VHS videos for railfans of all ages!

How to Place an Order

Ordering from Pentrex is as simple as logging on to our website, picking up the phone, sending a quick FAX, or dropping us a note by mail.
  • Online:
    Browse our online catalog and place orders using our Secure Server. The store is open 24/7!

  • By Phone: 1-800-950-9333
    Call us Toll-Free, 24 hours a day, 7 days a week! Customer Service Sales Reps are available weekdays 9 a.m. to 5 p.m. Pacific Time, or use our automated order taking system at other times. From outside North America, call (626) 793-3400 (not toll-free).

  • By FAX: 1-626-793-3797
    Fax orders to this number day or night.

  • By Mail:
    Send your mail orders to PENTREX, P.O. Box 94911, Pasadena, CA 91109-4911. If you've placed items in your shopping cart while browsing online, you may print out the shopping cart page and use it as an order form. If you would like to print a blank order form to fill in by hand, click here.

Shipping and Handling Charges

Pentrex produces over 180 DVDs and occasionally distributes DVDs produced by others. Our best efforts are always made to maintain inventory. However, should we be out of stock on an item, we will process your order as soon as possible and notify you of any delay. (Please allow 2-3 weeks for delivery.) In the event we elect to ship part of your order now and the rest later, you will not be charged more for shipping than the amount originally quoted.
  • DVDs:
    • United States: $6.00 for the first item plus $1.00 for each additional item to each mailing address (effective April 7, 2009). Our standard shipping method is U.S. Postal Service, First Class Priority Mail. Shipping via United Parcel Service Ground is available on request at no additional charge. Rush (air) shipping via UPS is available at extra cost; please call us at (800) 950-9333 for pricing.

    • Canada: $14.00 for the first item plus $1.00 for each additional item (effective February 20, 2001). Our standard shipping method is U.S. Postal Service, Airmail.

    • All other countries: $17.00 for the first item plus $4.00 for each additional item (effective February 20, 2001). Our standard shipping method is U.S. Postal Service, Airmail. Surface mail is no longer available.

    • California State Sales Tax: California residents please add 8.75% sales tax.

      Please note: Multiple-DVD sets which are offered at a combination price count as one item.


Forms of Payment

Pentrex customers may use the following forms of payment:
  • United States: MasterCard, Visa, Discover, American Express, money order, or check.

  • Canada and Mexico: MasterCard, Visa, Discover, American Express, Postal money order, or check drawn on a U.S. bank in U.S. dollars only.

  • All other countries: MasterCard, Visa, Discover, American Express, or International money order.
Orders received with other forms of payment may be delayed or returned. All orders prepaid, please. Pentrex will not ship orders on a C.O.D. basis, nor will we invoice you for payment at a later date. California residents, please include 9.75% sales tax (effective July 1, 2009).

A service fee will be charged for checks returned to us by your bank.

On credit card orders, we do not charge your card until the order is actually shipped.

Product prices and availability, shipping and handling charges, and other fees are subject to change without notice.


Video Formats

Pentrex offers the following format:
  • DVD NTSC (North American standard)
Prices and availability of products are subject to change without notice.


100% Satisfaction Guarantee

Pentrex produces and distributes only the highest quality products. All items are guaranteed to meet with your satisfaction. If you are not satisfied for any reason, please contact our office.
  • Defective Products: Please return the defective item within 30 days of purchase to our office. Be sure to include a brief description of the problem, your name and address, and your telephone number.

  • Exchanges and Returns: If you are dissatisfied for any reason, exchanges, returns for credit, or refunds - less shipping and handling fees - may also be made within 30 days of purchase date. Please return the item to our office, in original condition, along with the return label that accompanied your order and your telephone number. If you do not have your return label, be sure to include your name and complete address. Please include the reason for dissatisfaction and your instructions to us regarding the return. For exchanges, please include complete information about the item you would like to receive in exchange for the returned product, along with payment to cover any additional product cost and shipping/handling charges.
Our Address for returns:

PENTREX
Attn: Customer Service
P.O. Box 94911
Pasadena, CA 91109-4911
U.S.A.


How to Contact Us

By phone: 1-800-950-9333 (toll free)

If you have inquiries about a product, an existing order, or for other customer service needs, call toll free weekdays 9 a.m. to 5 p.m. Pacific Time, or leave a message and your call will be returned as soon as possible. From outside North America, call (626) 793-3400 (not toll-free).

By Fax: 1-626-793-3797

By Mail:

Pentrex
Attn: Customer Service
P.O. Box 94911
Pasadena, CA 91109-4911
U.S.A.

By Email:

pentrex@pentrex.com